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1. From eharmony Update | Online Dating Insider on 24 Sep 2008 at 7:03 am ¶

   [...] eHarmony’s metrics and methodology behind the “236 marriages a day” claim. 10 things eHarmony 2.0 can copy from Gmail. eHarmony: 1 billion served. [...]

2. From Plentyoffish Passes 1 Billion emails and 2 Billion matches. « The Paradigm Shift on 25 Sep 2008 at 6:27 pm ¶

   [...] 1 Billion emails and 2 Billion matches. I saw this post from eharmony this morning showing 1 billion matches since 2000.    Pof passed  1 Billion emails this weekend at Idate in London,   we also passed [...]

3. From 100,000,000 matches and counting « Zoosklog on 27 Sep 2008 at 4:24 pm ¶

   [...] — Tags: matches, milestone, zoosk — Shayan @ 4:19 pm Lately, I have seen a ton of folks announcing hitting milestones in their communities and celebrating them all. So I thought about [...]

Comments 9

1. SingleGuyInNC wrote:

   Was the reference to the popular fast-food chain truly intended when you wrote that? So many ways that you can interpret it…

   Posted 24 Sep 2008 at 11:04 am ¶
2. Sick of dating wrote:

   Can you say bull shit?

   There is NO way this site can actually show proof of all these mariages and hookups.

   This is just another set of internet lies.

   Looking at that fat doctor and his crap commercials (now he is using his wife out of desperation or to keep actor’s cost low), is so funny. Keep the ads coming, they are so much fun

   Posted 24 Sep 2008 at 12:29 pm ¶
3. SingleGuyInNC wrote:

   Sick of dating:
   That’s just number of matches they have generated. This number doesn’t say anything about successes or even how many of them ended up communicating. There are other threads on here devoted to analyzing the statistics that eHarmony puts out on its successes.

   Posted 26 Sep 2008 at 8:29 am ¶
4. jessy wrote:

   Did you know that eHarmony tricks you into renewing your subscription? Read on and learn

   From: jessy
   Subject: Refund for wrongful renewal charge (without my authorization)
   To: “eHarmony Customer Care”
   Cc: customerrelations@eHarmony.com
   Received: Monday, October 27, 2008, 10:27 AM

   You are hereby notified that I have contacted the Canadian Consumer Association to lodge a formal compliant against eHarmony for your incorrect renewal of my subscription when I had clearly set my account settings on my eHarmony profile page to show MY MEMBERSHIP AUTORENEWS AT: CANCELLED when it expried on October 18 2008 by following the steps in eHarmony.ca Terms and Conditions of Service (where it says in Clause 17. Automatic Renewal of Subscription. In order to access all features of the Service, you must purchase a paid subscription (“Subscription”). After you have purchased a Subscription and upon providing notice to you, the Company may renew your Subscription for subsequent terms. You may choose to not have your Subscription renewed by visiting the “My Matches” page, selecting the “My Settings” link in the top navigation area, clicking the “Account Settings” subheading, and clicking the “Cancel My Subscription” link at the bottom of the page to begin the cancellation process prior to the renewal date. You can also cancel your Subscription prior to the renewal date by sending email to usersupport@eharmony.ca, by calling (800) 390-3548, or by writing eHarmony, P.O. Box 60157 , Pasadena , CA 91116 USA . 18. Death or Disability.)

   I have tried writing thrice already without a proper response from you to my valid claim. I therefore have no other discourse but to take this up with higher authorities. I once again request you to credit ny VISA with the charge of $89.85 that you charged me wrongfully and hereby advise once more that I DO NOT WISH TO CONTINUE MY MEMBERSHIP WITH eHarmony.

   Jess

   — On Fri, 10/24/08, eHarmony Customer Care wrote:

   From: eHarmony Customer Care
   Subject: Please note that when I subscribed to you in July 2008, I had specifically se… [Incident: 081022-000938]
   To: jess@yahoo.ca
   Received: Friday, October 24, 2008, 6:42 PM

   Dear Jess,

   Thank you for your reply.

   I’m very sorry to hear that you are deciding to leave the eHarmony
   community. In order to process your request, you must speak with a Customer Care
   Representative by calling us toll free at 800-390-3548. We are available 24
   hours a day, 7 days a week. Our representatives will be glad to assist you with
   this and any other matter, regardless of your decision.

   We look forward to helping you find the love of your life.

   Sincerely,

   Vanessa W.
   Customer Care
   eHarmony

   Customer E-mail (Jess)Thank you for your response but as I have
   explained twice already now, when I subscribed back in July 2008 for three
   months at the special rate of 39.85, I had manually followed the steps explained
   in your terms and conditions (see below email received from eHarmony with
   receipt of my payment and membership subscription), AND SET MY ACCOUNT NOT TO
   RENEW AUTOMATICALLY BY FOLLOWING THE LINK ON “CANCEL MY SUBSCRIPTION”
   as shown below. I even received an email from eHarmony at the time saying that
   if I changed my mind, I could go back and reactivate my subscription status to
   renew which I DID NOT because I had not changed my mind.

   Your subscription expires on: October 18, 2008
   Your membership auto-renews at: Canceled
   Last payment received: July 18, 2008 for 39.85CAD

   Reactivate My Subscription at:
   3 Month Renewal for a total price of 39.85CAD.

   Therefore I was shocked to receive an email from eHarmony on 18th October
   acknowleding receipt of my subscription renewal for another three months. It
   seems eHarmony must have reset the subscription status on my account settings
   page and processed the subscription renewal automatically WITHOUT REQUESITNG MY
   APPROVAL. I view this as a a forced renewal attempt on eHarmony’s part
   without my cooperation and am very disappointed at eHarmony’s tactics. DO
   YOU HONESTLY THINK THAT IF I PAID ONLY 39.85 FOR THE FIRST SUBSCRIPTION, I WOULD
   PAY 89.85 FOR SUBSEQUENT SUBSCRIPTION? OBVIOUSLY NOT! I intend to pursue this
   matter further and request that you refund the charges of 89.85 ASAP.

   I sincerely hope eHarmony will show good customer relations by processing the
   above refun as I am no longer interested in eHarmony’s services.

   Thank you.
   Jessy

   Posted 28 Oct 2008 at 11:33 am ¶
5. Kathy-Jane Elton wrote:

   I think eharmony is ripping me off. I have had onlt 3 matched since joining and non of them are active. you are sending me matches that are not active!!!! it hink this is fraud!

   Posted 18 Jan 2009 at 2:23 pm ¶
6. Kathy-Jane Elton wrote:

   I may area eharmony seems to not have enough members and I have been sold alse promises. I think they are guilty of fraud on some level

   Posted 18 Jan 2009 at 2:26 pm ¶
7. Pyke wrote:

   Kathy-Jane, hi. How do you differentiate between “not active” to “simply don’t wish to respond to you”?

   Posted 18 Jan 2009 at 6:12 pm ¶
8. Kathy-Jane Elton wrote:

   Good question and for a while I assumed they would not answer. But then a new match came. He left and contacted me through another medium saying he was not signed up for eHarmony – just put a profile there on a 3 day free period. He is still listed as one of my matches. Another guy I saw on another site, contacted him and he indicated he was not using eharmony.
   I asked eharmony to confirm that my matches were active on the site and they did not respond

   Posted 19 Jan 2009 at 4:53 am ¶
9. Pyke wrote:

   Kathy-Jane, a recent change in the matching system may somewhat improve the situation: see http://www.pinoy.ca/eharmony/1290 . What do you think?

   Posted 19 Jan 2009 at 7:29 am ¶

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