Yes there’s a toll-free telephone number and eHarmony doesn’t want you to know it. The numbers are nowhere in their website. eHarmony accepts calls from customers from eHarmony US, eHarmony Canada, eHarmony Australia, eHarmony UK and Compatible Partners.
They are open every day between 4am and 12am PST. Be ready to wait though.
In case it isn’t obvious, these are North American toll-free numbers. Overseas, you can reach the company by dialing 011 1 626 795 4814, as per the phone book.
If you’ve got a question on using eHarmony, the answer could be right here in the blog. Try our search box.
Seeking a refund? You will want to read our off-the-record “How to get a refund” primer before calling.
UPDATE: These numbers are also for the Compatible Partners website.
UPDATE 3-Oct-2008: eHarmony’s new customer service telephone number is 1-800-951-2023.
UPDATE 24-Oct-2008: Another number is 1-800-390-3548.
UPDATE 15-Nov-2008: Want another one? 1-800-263-6133
UPDATE 25-Jul-2009: Want a fourth? 1-800-673-3548
UPDATE 9-Nov-2009: For the UK? 0-800-028-0308. Monday through Friday, 9 a.m. to 7 p.m. GMT
UPDATE: For Australia? eHarmony Australia has no local toll free number. Yeah they’ve been around since December 2007 and still have no local phone number. Don’t hold your breath for it.
UPDATE 18-Aug-2010: For Brazil? 0800 892 2202. Segunda a Sexta, 11:00 – 19:00 (Horário de Brasília).
Now that you’re here (or simply while you’re waiting to be connected), we invite you to check the rest of eHarmony Blog out. Thanks for stopping by!
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