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Three things we ask subscribers to promise themselves

Number One:
We cite Warren’s welcome email: “[We] want you to promise yourself that over the upcoming days and weeks you are going to reach out with an open heart to every single match [eHarmony] brings you. Some matches may not respond, while others may not work out that’s to be expected. Your success depends on your willingness to reach out and communicate in a persistent fashion.”

Number Two:
We want you to promise yourself to contact eHarmony’s Customer Service whenever you feel you received a bad match. The site’s design doesn’t let us rate the quality of each match sent to us. By willfully contacting Customer Service, we let them know that it wasted our time, we deserve better service and they must do something about it. The phone number is 1-800-648-9548.

Number Three:
We want you to promise yourself to click “Find New Matches” at least once a day. eHarmony never says they’ll find us matches every night. It’s up to us subscribers to click that link and get what we paid for. We cannot wait until our matches’ subscriptions expire!

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Comments 3

  1. MC wrote:

    Question regarding the first two; one of my matches innitiated communication with me, however based upon the statements in her profile as well her photo, there isn’t any chemistry at all. At least not for me.

    Would it be best to continue communication, simply to interact with her? Or would it be best to close the match and contact EH’s customer service?

    I ask because in the past I would have simply closed the match and been done with it…but I do actually like your approach. I’m just not sure when to do what? :)

    Appreciate your insight.

    Thanks

    Posted 29 Dec 2008 at 1:03 pm
  2. MC wrote:

    Forgot to mention, they now have a slider so people can indicate that way how they feel about the match. So, I will be doing that versus contacting CS.

    Posted 29 Dec 2008 at 1:05 pm
  3. eharmonyblog wrote:

    Hey thanks!

    Contact CS for each bad match you have — that’s more willful. It will give you more results or at least be more satisfying.

    Reply to her, continue the communication — unless there are ‘emotional instability’ or ’scammer’ flags, try your best to reach the telephone before you make a final decision.

    Posted 30 Dec 2008 at 11:04 am

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