There is something seriously wrong… Resolved — eHarmony gave me four days credit

Last night I wrote them a complaint email, threatening to stop renewing. I received a reply this morning:

Subject: eHarmony Account Information

Dear eHarmony Blog,

Your eHarmony account has been updated per your request:

Date: 09/21/2006 09:XX AM
Description: Membership Extension
Transaction Reference Number: XXXXXXX

If you have any questions or concerns, please visit our Help Center: http://www.eharmony.com/singles/servlet/support/help?ehmail=true&email=eharmonyblog@xxxxx.xxx&eId=2&mId=42&tId=1

If you’d rather, you may also contact our Customer Care department seven days a week, twenty-four hours a day at 800-648-9548.

Thanks again for choosing eHarmony. We look forward to helping you find the love of your life.

Sincerely,

eHarmony Customer Care

(The message has small mistake: the customer care department is not open twenty-four hours a day.)

I checked my Account Settings page and, lo, I have new matches and eHarmony gives me four days credit. They moved my expiry date four days forward. The response was fast, too! Thank you, eHarmony, I’m quite satisfied. Now I get back to the business of contacting my new matches!

(Update: I got 7 matches today!)