While you weren’t watching… eHarmony updates its Terms and Conditions

Without informing any of the 14 million registrants or its millions of customers, eHarmony updates its Terms and Conditions of Service today. Among the conditionalities added are:

3. Criminal Convictions. By registering for the Service, you represent and warrant that you have never been convicted of a felony or indictable offence and that you are not required to register as a sex offender with any governmental body.

and

17. Automatic Renewal of Subscription. In order to access all features of the Service, you must purchase a paid subscription (“Subscription”). After you have purchased a Subscription and upon providing notice to you, the Company may renew your Subscription for subsequent terms. You may choose to not have your Subscription renewed by visiting the “My Matches” page, selecting the “My Settings” link in the top navigation area, clicking the “Account Settings” subheading, and clicking the “Cancel My Subscription” link at the bottom of the page to begin the cancellation process prior to the renewal date.

and a whole lot more disclaimers.

All eHarmony registrants agreed that eH can change their terms any time without notice, and continued use of the service after any change means that the registrant agrees to these new policies. The word “representation” now appears five times, and “warranties” seven times, all of them after the word “no,” so the company is quite adamant it wont be giving any of ‘em things to you. :-) You’re not getting any, buster!

Comments 3

  1. jessy wrote:

    From: jessy
    Subject: Refund for wrongful renewal charge (without my authorization)
    To: “eHarmony Customer Care”
    Cc: customerrelations@eHarmony.com
    Received: Monday, October 27, 2008, 10:27 AM

    You are hereby notified that I have contacted the Canadian Consumer Association to lodge a formal compliant against eHarmony for your incorrect renewal of my subscription when I had clearly set my account settings on my eHarmony profile page to show MY MEMBERSHIP AUTORENEWS AT: CANCELLED when it expried on October 18 2008 by following the steps in eHarmony.ca Terms and Conditions of Service (where it says in Clause 17. Automatic Renewal of Subscription. In order to access all features of the Service, you must purchase a paid subscription (“Subscription”). After you have purchased a Subscription and upon providing notice to you, the Company may renew your Subscription for subsequent terms. You may choose to not have your Subscription renewed by visiting the “My Matches” page, selecting the “My Settings” link in the top navigation area, clicking the “Account Settings” subheading, and clicking the “Cancel My Subscription” link at the bottom of the page to begin the cancellation process prior to the renewal date. You can also cancel your Subscription prior to the renewal date by sending email to usersupport@eharmony.ca, by calling (800) 390-3548, or by writing eHarmony, P.O. Box 60157 , Pasadena , CA 91116 USA . 18. Death or Disability.)

    I have tried writing thrice already without a proper response from you to my valid claim. I therefore have no other discourse but to take this up with higher authorities. I once again request you to credit ny VISA with the charge of $89.95 that you charged me wrongfully and hereby advise once more that I DO NOT WISH TO CONTINUE MY MEMBERSHIP WITH eHarmony.

    Jessy Akkara

    — On Fri, 10/24/08, eHarmony Customer Care wrote:

    From: eHarmony Customer Care
    Subject: Please note that when I subscribed to you in July 2008, I had specifically se… [Incident: 081022-000938]
    To: jessy@yahoo.ca
    Received: Friday, October 24, 2008, 6:42 PM

    Dear Jessy,

    Thank you for your reply.

    I’m very sorry to hear that you are deciding to leave the eHarmony
    community. In order to process your request, you must speak with a Customer Care
    Representative by calling us toll free at 800-390-3548. We are available 24
    hours a day, 7 days a week. Our representatives will be glad to assist you with
    this and any other matter, regardless of your decision.

    We look forward to helping you find the love of your life.

    Sincerely,

    Vanessa W.
    Customer Care
    eHarmony

    Customer E-mail (Jessy)Thank you for your response but as I have
    explained twice already now, when I subscribed back in July 2008 for three
    months at the special rate of 39.85, I had manually followed the steps explained
    in your terms and conditions (see below email received from eHarmony with
    receipt of my payment and membership subscription), AND SET MY ACCOUNT NOT TO
    RENEW AUTOMATICALLY BY FOLLOWING THE LINK ON “CANCEL MY SUBSCRIPTION”
    as shown below. I even received an email from eHarmony at the time saying that
    if I changed my mind, I could go back and reactivate my subscription status to
    renew which I DID NOT because I had not changed my mind.

    Your subscription expires on: October 18, 2008
    Your membership auto-renews at: Canceled
    Last payment received: July 18, 2008 for 39.85CAD

    Reactivate My Subscription at:
    3 Month Renewal for a total price of 39.85CAD.

    Therefore I was shocked to receive an email from eHarmony on 18th October
    acknowleding receipt of my subscription renewal for another three months. It
    seems eHarmony must have reset the subscription status on my account settings
    page and processed the subscription renewal automatically WITHOUT REQUESITNG MY
    APPROVAL. I view this as a a forced renewal attempt on eHarmony’s part
    without my cooperation and am very disappointed at eHarmony’s tactics. DO
    YOU HONESTLY THINK THAT IF I PAID ONLY 39.85 FOR THE FIRST SUBSCRIPTION, I WOULD
    PAY 89.85 FOR SUBSEQUENT SUBSCRIPTION? OBVIOUSLY NOT! I intend to pursue this
    matter further and request that you refund the charges of 89.85 ASAP.

    I sincerely hope eHarmony will show good customer relations by processing the
    above refun as I am no longer interested in eHarmony’s services.

    Thank you.
    Jessy

    Posted 28 Oct 2008 at 11:25 am
  2. annoymous1 wrote:

    A lot of this is very complicated, but I find it again very interesting that eHarmony in spite of their disclaimer no warranties about the ultimate compatibility of their matches, keeps using the puffery (false) claim OVER AND OVER AGAIN ABOUT HELPING SOMEONE FIND THE LOVE OF THEIR LIFE. They are the most two faced company there is. However, “Their and conditions” are the real truth.

    Posted 12 Jan 2010 at 12:29 pm
  3. annoymous1 wrote:

    Typo last line”Their terms and conditions” are the real truth.

    Posted 12 Jan 2010 at 12:30 pm

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